What are the Roles and Responsibilities of a Desktop Support Engineer

This Desktop Support Engineer job description template is optimized with essential skills and job duties and is easy to post to online job boards or careers pages. Similar job titles include Technical Support Engineer. Post Now on Job Boards

Desktop Support Engineer responsibilities include:

• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems

Responsibilities

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

This article was originally published on -------- Read More